One of the fans recently bought three tickets for one of Adele’s Las Vegas concerts, scheduled for March 2022. They cost $4,970 (£4,100). The event was cancelled and rescheduled to December, which they couldn’t make. The tickets were bought via U.S. ticket agency StubHub, using husband’s American Express card. The tickets were to be sent to them in digital form, but they never received them and, therefore, they had no chance to resell them, as they were entitled to do.
It has been noted that they tried twice to get reimbursement via a chargeback claim on their Amex card but failed. There’s been no proper communication and StubHub blocked them
Daily Mail’s Sally Hamilton replied:
“It was one of the biggest dramas in the pop world last year when Adele cancelled her Las Vegas gigs just days before the first performance was scheduled.
She made a tearful video apologising and letting down thousands of fans, many of whom were from Britain and had spent a fortune on tickets, flights and hotels to see her perform live at the iconic Caesars Palace.
You and your husband, along with a friend, were among those who booked a trip to Las Vegas specifically to see the Someone Like You singer in concert.
In your case, this would be the first time seeing her live. Sadly, you told me the whole process of the cancelled event and trying to get your money back has coloured your view of the pop star and you don’t plan to try to see her in concert again.”
A response from StubHub came along.
”After reviewing, we confirmed the tickets he purchased were never delivered.”
”It’s rare that this happens, but it’s worth noting that StubHub’s records show that they never heard from this buyer about any issues so they were unable to help him find replacement tickets or immediately refund, as would have been our standard procedures in support of our FanProtect Guarantee, which guarantees that if there’s any error with the tickets, they’ll find tickets of equivalent or better value or offer a full refund.”
The spokesman added that since her husband had challenged the charge through Amex, this meant StubHub was unable to refund the credit until the chargeback case was closed. Last week, StubHub noted that since the chargeback claim via Amex had concluded, with no reimbursement given, the agency could now issue a conventional refund to her husband’s card.